Return Policy

We hope that you are satisfied with anything you buy through Avellano.co 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. 

However, hereunder you will find our return policy which will help you in case you would like to return or exchange your order. Please read the product description & check the photos carefully before placing the order, and don't hesitate to ask for more details or additional photos as well. this will help you avoid unnecessary problems of return/exchange process. 

If your order has already been shipped, we request you to wait until it arrives.

Return / Refund Policy

Upon receiving your order, in case you were not satisfied and you want to return it back, please try if possible to give it back directly to our courier at the same time. (this applies for both cases of returning the order or requesting to exchange it).

  • Do not remove attached product labels.
  • Items should be returned in original complete packaging (in mint condition).
  • Boxes and dust cotton bags are considered as part of the product and must be returned in the same condition in which they were received.
  • Items should not be, used, worn, altered, or washed.
  • No returns will be accepted if the returned products have been visibly used or damaged, in this case the customer will not be entitled to any refund.
  • You should provide a proof of dispatching (Tracking Number) through Aramex in case of any returns.
  • The return will be at the customer's expense (Shipping fees, custom duties, Transaction fees).
  • If the returned item was lost in transit without any proof of postage then the return will not be possible.
  • We do not accept any return on Sale Campaign Items.
  • Refunds will be done only through the original mode of payment.
  • Your money will be refunded within 6 - 7 working days after receiving the returned item.
  • Do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of the previous ,and you still have not received your refund yet, please contact us at support@avellano.co

Exchange Policy

The following are the terms of exchanging with Avellano.co:

  • Do not remove attached product labels.
  • Items should returned in original complete packaging (in mint condition).
  • Boxes and dust cotton bags are considered as part of the product and must be returned in the same condition in which they were received.
  • Items should not be worn,used, altered, or washed.
  • Exchange will not be possible for products received in conditions not complying with the above terms.
  • The exchange will be at the customer's expense (Shipping fees, custom duties, Transaction fees).
  • You should provide a proof of dispatching (Tracking Number) through Aramex in case of any exchange.
  • If the item was lost in transit without any proof of postage then the exchange will not be possible.
  • In case the product requested for exchange is no longer available, the customer will be offered another product in exchange of their choice.
  • We do not accept any exchange on Sale Campaign Items.
  • Depending on where you live,the time may vary till your exchanged item may reach you .


How to exchange your order ?

Please write an e-mail to support@avellano.co within maximum 2 days from the date of receiving the shipment stating the following:

  • Order details (Order Number, Order Date, Shipment Tracking Number).
  • Full description of the item which you wish to exchange with quantity.
  • Clear reason for exchanging (wrong order, damaged, defects … etc).
  • Provide clear photo for the damaged/defective item.

Our customer service team will check your exchanging case and reply to you by e-mail at the earliest possible.

We hold the full rights entitlement to deal with each case of Return & Exchange upon its condition & circumstances.