FAQs

SO YOU DECIDED TO SHOP FROM AVELLANO.CO

Does avellano.co have a physical store ?
No, Avellano.co is an online store.


The items in Avellano.co are AUTHENTIC ? 
Yes, all the items on our online store are 100 % authentic and comes with Serial Number, Certificate & Original Packaging (check our Authenticity page).


What is the condition of the items which are presented on Avellano.co ?
All the presented items are Brand New, we don't sell any pre-used items


How can i pay for my order ?
We accept payments online using Visa and MasterCard credit/debit card in AED.
"Cash on Delivery" or COD is also approved at Avellano.co

Orders placed with "Cash on Delivery" payment method will be charged with additional service fee of 5 AED per order in addition to the standard shipping fees for United Arab Emirates, and 40 AED per order in addition to the standard shipping fees for (Qatar, Saudi Arabia, Bahrain, Kuwait, Oman, Jordan, Lebanon & Egypt).

Please note that upon receiving your order we will contact you to verify your order, therefore, please make sure that you mention a valid telephone number & email address.

The amount will be charged to your account at the time of actually shipping the goods, which may even take place a couple of days after the order confirmation. 

The ordered products will remain the property of Avellano.co until full receipt of the payment. Payments must be made in full instalment at the time of purchase.   

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of United Arab Emirates.

United Arab of Emirates is our country of domicile.

Customers using the website who are Minor/under the age of 18 shall not register as a user of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.
 
Which currency will be used ?
We will process all orders in AED


In which currency i have to pay for my "Cash on Delivery" order ? 
Local currency is accepted against the "Cash on Delivery" orders


My payment has been rejected !
Please check the details of your credit card which you have used for placing the order,
e.g. Card type, number, expiry date,. If the problem still persists please contact our Customer Service Team.


What is CVV/CVC Code ?
The CCV (Credit Card Verification code) is a 3 or 4 number code on the back of your credit card which is necessary for increasing the security of the transaction.

 

SHIPMENT

We deliver to the the following Middle East countries (UAE, Qatar, Saudi Arabia, Bahrain, Kuwait, Oman, Jordan, Lebanon & Egypt) through our fulfillment agency Aramex, Standard shipping fees will be applied & added to total amount of your order, please proceed to checkout to see the exact fees for each order.

Who is your fulfilment partner ?

When I’m going to receive my order ?
Usually the orders which placed during working hours from 9:00 am to 5.00 pm (Sundays to Thursdays) are initialized in the same day and the delivery is carried out in time frames depending on the destination. 
Shipments will not be made on Fridays, Saturdays, Public Holidays it will be made on the following working day.


Order date & delivery date
The order date: is the date on which the order was placed and confirmed on Avellano.co, The delivery date: is the date on which the goods were dispatched and handed over to the carrier. 

 


What is the standard delivery time of my order ?
Our standard delivery time for the United Arab Emirates is 2 - 3 working days.
For Qatar, Saudi Arabia, Bahrain, Kuwait & Oman is 4 - 5 working days.
Jordan, Lebanon & Egypt is 5 - 6 working days.
Please be patient and keep in mind that some items might take longer time to be delivered as we are dealing directly with designers and brand owners, and also we are online store so we don't keep big quantities in stock from each item.

 

Out of delivery areas in the United Arab Emirates
The following list details locations within the United Arab Emirates that are classified as “out of delivery” areas wherein a hand delivery is not possible.
Non Delivery Areas in Abu Dhabi vicinity:
Musaffah, GAMCO (Gulf Aircraft maintenance co), Airport terminal 1, After airport site office, Al bahia, Al Khatam, Al Khazna, Al Raha, Al Rahba, Al Saad, Al Samha, Al Sila, Al Watba, Areas starting with telephone number 51******, Bainoona, Baniyas, Beda Zayed, Buhasa, Ghayati, Habshan, Jabel Dhana, Journ ya Four, Liwa, Madinat Zayed City, Mafraq, Mirfa, Mohd Bin Zayed City, Ruwais, Sahamah, Sila, Suwehan, Tarif, Taweelah, Yahar, Asab, Yas Island, Gandoot,Sir Baniyas,Guwaifath,Das Island,Musaffah-ICAD City 2, Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) ,
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defence areas.
As an alternative arrangement, Avellano.co will keep the shipment at Aramex Abu Dhabi office for the customer’s collection between 07:30-19:30 hrs.
Non delivery areas in Al Ain/Ajman/ Umma Al Quwain/ Fujairah/Ras Al Khaimah vicinity: Al Wagan, Al Hayer, Al Remah, Shuhaib, Al Oha, Zakher, Maqam, Hill, Meyzad (after camp) , Adan, Al jeer, Shamm, Khath, Burairath, Siji Al Hail (crushers/dusan site) , Shahma residential area (Dhaid).


I have already placed an order, can I edit my shipping address ?
No, while you are placing order please make sure that you enter your address carefully to avoid any mistake or unnecessary delay with your shipment.


Can I track the status of my order ?
Upon placing the order you will receive order confirmation email with your order number, After that you will receive shipping confirmation email that includes shipment tracking number to enable you to follow up the status of your order shipment. 

Please make sure that someone should be available at your shipping address during the day to sign for the package, as we ship all our merchandise via courier and It is required to be signed upon delivery.

 

I have already placed an order, but changed my mind, can i cancel it ?
You can cancel your order only before your order have been picked up by our fulfilment agency, and before receiving your order shipping confirmation, otherwise the cancellation will not be possible.
if you changed your mind and you want to cancel your order please contact us directly on : info@avellano.co OR support@avellano.co

 

 

Multiple Orders & Shipments ?
Yes, you can place multiple orders and you will receive separate shipment tracking number for each order, and it may result in multiple postings to your card's monthly statement. When it is possible, we will combine items from multiple orders into one package. doing this will help to reduce the number of packages sent to you, and have less packaging material to dispose of when you receive your orders. this will be applicable only if the multiple orders placed through same customer account, or being shipped to the same address. Combining items from multiple orders into a single package will not change the amount of shipping you pay for each order.

 

I'm living in a country which is out of your delivery area, can i still place an order ?
In this case, it is recommended to contact us directly to check the possibility of shipping to your country and we will do our best since customer satisfactions is our ultimate desire, We will NOT deal or Sell/Deliver any products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.

 

Taxes & Duties
We usually operate on a DDU (Delivered Duty Unpaid) basis, through our fulfilment agency Aramex on 'Pay on delivery' basis. which means you will be responsible for Clearance duties, Handling fees.
Please contact the customs authority in your country to get more details about the taxes & custom duties to avoid any unexpected additional cost.